Terms of Service
Updated October 29, 2026. These terms address use of https://serunela.com and purchases from Serunela, together with relevant checkout information and linked policies. Questions can be sent to support@serunela.com.
Acceptance and eligibility
Use the store under terms relevant to your activity. Place orders only if legally able to enter the transaction or through someone with lawful authority. Mandatory consumer protections remain intact.
General conditions
Use the website lawfully without disrupting services or other users. Reasonable action may be taken against fraud, security threats or serious misuse, subject to legal duties and existing order rights.
Product information
Read descriptions, measurements, materials, quantities and selected options. Displays can affect appearance. We aim for accuracy and address material inaccuracies with suitable options rather than impose an undisclosed change.
Prices and services
Future prices, listings, availability and features may change. Review checkout currency and the final amount. A material issue affecting a submitted order is explained with an appropriate correction, cancellation or required refund.
Order handling
Acknowledgement records receipt and may precede acceptance or dispatch. Availability, payment authorization and reasonable fraud checks can affect fulfillment. If an order cannot proceed, we communicate the outcome and arrange required refunds.
Billing and accounts
Provide accurate current billing, recipient and contact information. Use authorized methods actually offered at checkout, protect credentials and report errors or suspected misuse promptly.
Delivery and after-sales
Read our Shipping & Delivery and Return & Refund Policy. Our average fulfillment estimate is 8–14 business days. After payment confirmation, orders are generally processed and dispatched within 3 business days; estimated transit is 5–11 business days. Business days mean Monday through Friday, excluding public holidays. These estimates do not guarantee arrival on a specific date. Changes depend on fulfillment and confirmation without removing statutory rights.
Third-party tools and resources
Independent providers may supply payment, delivery or other functions under their own terms. Review relevant information. A link does not endorse all destination content; report misleading or broken resources.
Submissions
Share material only when entitled to do so. Do not submit unlawful, deceptive, infringing or unauthorized personal content. Feedback intended for publication may be displayed and reasonably formatted for that purpose, with underlying ownership retained by its owner.
Personal information
Our Privacy Policy explains information practices. Supply payment credentials through checkout and do not email passwords or complete card details to support.
Protected content
Store text, designs, images and other assets may be legally protected. Reuse requires permission or another lawful basis. Access does not transfer ownership of protected materials.
Errors and availability
We may correct inaccuracies or maintain the website. Uninterrupted service is not guaranteed. Material transaction errors are handled with appropriate notice and options, preserving mandatory remedies.
Prohibited conduct
Do not impersonate, commit fraud, bypass security, upload malware, collect information without authority, disrupt checkout or infringe rights. Enforcement remains subject to applicable law.
Disclaimers and liability
Responsibility follows applicable legal rules and circumstances, including foreseeable consequences of breach or negligence. Nothing excludes liability or a remedy that cannot lawfully be excluded.
Third-party claims
Responsibility for claims caused by unlawful conduct or infringement is determined under applicable law. You are not required to cover our wrongdoing or waive mandatory protections.
Ending use
You may stop using the store. Access may reasonably be restricted for serious misuse, security or legal reasons. Accrued purchase duties, refund rights and other surviving obligations remain.
Severability and agreement
An invalid provision is limited or severed as law permits. Remaining terms continue where lawful. These terms and policies describe online arrangements without overriding mandatory law or separately agreed written commitments.
Applicable law and revisions
Relevant legal rules and transaction facts determine applicable law. No unrelated foreign jurisdiction is imposed and mandatory residence-based rights remain. Revisions apply prospectively without erasing existing purchase rights.
Correspondence
Send store notices or questions to support@serunela.com, identifying the issue and relevant order. Omit passwords and complete payment credentials.