Shipping & Delivery

Updated October 29, 2026. Review the destination, available delivery service, charges and final checkout total before submitting a Serunela order.

Expected timing

Our average fulfillment estimate is 8–14 business days. After payment confirmation, orders are generally processed and dispatched within 3 business days; estimated transit is 5–11 business days. Business days mean Monday through Friday, excluding public holidays. These estimates do not guarantee arrival on a specific date.

Destination eligibility and costs

Checkout indicates whether selected goods can be ordered for the destination and displays available shipping charges and applicable taxes. An active market does not guarantee every address or item is supported.

Tracking references and split parcels

Available tracking is provided after dispatch. Carrier scans may appear later than the shipment notice. Goods may travel separately with different tracking references and arrival dates.

Accurate recipient information

Check recipient, address, unit and requested contact details. Email corrections to support@serunela.com immediately. We confirm whether amendments remain possible at the relevant fulfillment or carrier stage.

Customs and taxes

Use checkout disclosures for your order. A lawful import or local collection charge not included in the total may be allocated to the recipient only as disclosed and permitted by law. Do not assume all duties are prepaid or an undisclosed tax arrangement applies.

Revised estimates

Holidays, weather, remote areas, customs review and carrier disruption may affect timing. We investigate concerns and explain significant changes. If a US order cannot be dispatched within the promised or legally required period, we seek consent to revised dispatch timing or offer cancellation and a prompt refund for unshipped goods as law requires.

Missing or damaged parcels

Email the order and tracking reference. Check carrier notices, safe places and household members where relevant. Keep damaged packaging and provide available photos. We assess appropriate remedies without excluding mandatory rights.

Failed delivery

Contact us about refused, uncollected or undeliverable goods rather than assuming cancellation. Any reshipment proposal or lawful, substantiated cost is explained with regard to the reason and carrier outcome. Related requests follow the Return & Refund Policy.